Store Refund Policy
RETURNS AND CANCELLATIONS: You must contact A1R STORE for a Return Authorization BEFORE shipping a package back to us. We will instruct you on the best way to ship. Please do not ship your package back to us without a return authorization. Tape & Tubing must be unused and stored in a clean, dry, room temperature environment, free of pet hair and cigarette smoke. Tubing/hoops must be returned in their original condition, free of scratches, nics, and visible wear that comes from the hoop being dropped on concrete, etc.A1R STORE WILL cover freight cost for any items returned that are defective or picked in error AND will cover freight costs for replacement items under these circumstances.
A1R STORE WILL NOT cover freight costs for items returned for exchanges and returns if the customer has changed their mind or preference in color, style, size, etc., and will not cover freight costs associated with the exchanging of items under these circumstances. (COLOR VARIATIONS MAY OCCUR DUE TO MONITOR SETTINGS) We do not cover any shipping costs associated with an exchange due to personal preference or orders by mistake. 15% Restocking fees are standard for returns, to cover merchant fees and our time associated with packing/restocking orders, and for custom orders that cannot be resold in a timely manner.
REFUNDS/NO REFUNDS GIVEN AFTER 30 DAYS Once your return has been received, your refund will be issued in the original form of payment within 2-4 business days. You will be notified via email when this transaction has taken place. Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card's next monthly billing cycle.
CANCELLATIONS
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy: If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued. If you cancel your order AFTER it has been shipped, the cancellation will have to be treated as a Return with all applicable fees. Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
Payment Methods
Major Credit / Debit Cards
PayPal
Bank Wire
Klarna